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Terms & Conditions

Customer Service

Shipping & Delivery
We offer a range of delivery and shipping options.  All orders received before 2:30pm will be dispatched same day (depending on stock). Some of our shipping options are express options which cost slightly more but offer a faster service. We do also offer cheaper but slower services. Please get in touch if your order has not been received within the specified time scale for the shipping method selected.
Privacy & Security

Specialist Radio Ltd ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Specialist Radio Ltd of Airedale House, Campbell Street, Keighley, West Yorkshire, BD21 3AA.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.


Information we may collect from you.

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.specialistradio.co.uk (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


IP addresses and cookies.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.


You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Where we store your personal data.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Uses made of the information.

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services, which may be of interest to you, and we or they may contact you about these by email.


If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

 

Disclosure of your information.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Your rights.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@ecolectricals.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Access to information.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to our privacy policy.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.


Contact.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@specialistradio.co.uk.

Terms & Conditions

Please read these terms and conditions carefully, and print and keep a copy of them for your reference.

This website www.specialistradio.co.uk is owned and operated by;

Specialist Radio Ltd
2nd Floor, Airedale House
Campbell Street
Keighley
BD21 3AA

VAT number: 140517053
Company registration number: 07923796

Email: info@specialistradio.co.uk
Tel: 01535 517007

If you need to contact us please use the details above.

 

We only accept payment in UK sterling (GBP)

 

2. Making a contract with us.

2.1. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2. Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

2.3. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4. Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.5. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.6. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7. This contract is covered by English law.

2.8. By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

 

3. How to place order.

3.1. You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01535 517007.

3.2. Carriage charges will be shown prior to you placing your order.

3.3. You will be required to pay for the goods in full at the time of ordering.

3.4. We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect.

3.5. Promotional prices only apply during the period stated.

3.6. All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.8. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.7. Once your order is complete we will notify you of the dispatch date.

 

4. Delivery & Carriage Charges.

4.1. Goods will normally be dispatched from our warehouse within 1 working day and any estimated dispatch date is a an estimate, which can change without notice.

4.2. We will normally deliver goods within 1-2 working days of dispatch.

4.3. Your order may arrive in more than one delivery .

4.4. We can deliver our doors anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to the Channel Islands or the Highlands/Islands of Scotland, however we are able to deliver to a mainland courier company on your behalf for onward shipping.

4.5. We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.

4.6. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.7. Disposal of packing materials is your responsibility.

4.8. After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the warehouse and we reserve the right to charge you an additional re-delivery charge.

4.9. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.10. Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.

4.11. If the goods are lost or damaged in transit, please let us know promptly.

4.12. Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.13. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.14. Time is not the essence of the contract unless expressly stated otherwise .

4.15. Free delivery is available on orders where the goods cost more than £100 ex VAT.

 

5. Cancellation and returns.

5.1. This policy does not apply to goods ordered by businesses, which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel. Any items which have been personalized or modified to your specification, such as doors made to non standard sizes (sizes which do not appear on our price list), colours/styles outside of the options listed on our website, or any door which you have asked us to drill for hinge holes.

5.2. You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.

5.3. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4. If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5. You may properly examine the goods for 7 working days as you would do had you visited our showroom, however you may not return any goods that have been installed unless they are faulty.

5.6. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.7. We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.

5.8. Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. This cancellation policy does not affect your legal rights - for example, if goods are faulty.

 

6. Faulty Goods / Guarantee.

6.1. If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2. All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

6.3. The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4. If an exchange is necessary, this will be arranged without unreasonable delay and without charge.

6.5. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

6.6. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty.

6.7. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.8. Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.9. If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

6.10. Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

 

7. Liability.

7.1. The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2. We do not accept liability for any consequential loss of profit or indirect losses.

 

 

WEBSITE DISCLAIMER for www.specialistradio.co.uk (“Website”).

This disclaimer details our obligations to you regarding our Website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk.

 

Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

 

1. Use of website.

1.1. You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this Website must not be republished online or offline without our permission.

1.2. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3. Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

 

2. Visitor conduct.

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2. When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

 

3. Site uptime.

3.1. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

 

4. Links to and from other websites.

4.1. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3. If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

 

5. Exclusion of liability.

5.1. We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

 

6. Law and jurisdiction.

6.1. This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.